At SOFTZOM, we are committed to delivering a premium IPTV experience with the highest standards of service and reliability. However, we understand that customer satisfaction is paramount. Please review our Refund Policy carefully before making a purchase.
30-Day Money-Back Guarantee
We proudly offer a 30-day money-back guarantee to ensure customer satisfaction. If you experience genuine technical issues that our support team cannot resolve, you may request a full refund within 30 days of your purchase.
Refund Eligibility & Limitations
To maintain service integrity and prevent misuse, refunds will not be granted under the following circumstances:
Unsupported Media Players: Our service is optimized for specific IPTV applications. We do not guarantee functionality on all third-party players. If the service does not work on a specific player that we do not officially support, a refund will not be issued.
Internet & Device Issues: We do not provide refunds if the issue is caused by an unstable internet connection, VPN interference, or an incompatible device. Customers are responsible for ensuring their setup meets the technical requirements.
Account Violations: Any breach of our terms of service, such as account sharing, unauthorized reselling, or using illegal modifications, will result in termination without a refund.
Failure to Follow Setup Instructions: Our support team provides step-by-step guidance for activation. If the service does not function due to improper configuration or failure to follow provided instructions, a refund will not be issued.
How to Request a Refund
If you meet the refund eligibility criteria, follow these steps:
Contact Support: Reach out to our customer service team via email or live chat, providing your order details and a clear explanation of the issue.
Troubleshooting Assistance: Our technical team will attempt to resolve any service-related problems.
Refund Approval: If our support team confirms that your issue is unresolved despite all troubleshooting steps, your refund will be processed within 5-10 business days.
Final Notes
By purchasing a subscription from SOFTZOM, you acknowledge and agree to this refund policy. We encourage all customers to review our terms of service and verify compatibility before purchasing.
For any further inquiries, please contact our support team. We are here to assist you and ensure the best IPTV experience possible.
